Privacy Policy

Last Updated: 04/09/2026

Data Controller

Michele O’Brien

Email: michele.obrien@fletcher-armstrong.com

Confidentiality & Privacy

We are committed to ensuring the security of all your information and have in place physical and managerial procedures to prevent the use of your information outside of our company.

• email

We use ProtonMail, which is based in Switzerland. We never record any telephone or video calls.

We email occasional alerts regarding new information that may be of value to our clients. If you wish not to be keptupdated please inform us by email.

We will never sell or distribute your personal information to third parties. We may send you information on third parties that may be of use to you such as our consultants or recommended avocats or notaires.

• paper

We have a policy of destroying any information kept on paper within 36 months other than that are legally kept for accounting purposes or mediation purposes. Clients may request the destruction of information on paper.

What Information We Collect

We collect information you provide directly to us, including:

• Name and contact details (email, phone number)
• Information about your business or administrative needs
• Messages and communications with us

How We Use Your Information

We use your information to:

• Provide consultation regarding our business analysis and French administrative assistance services.
• Respond to your inquiries
• Improve our services and website
• Comply with French legal obligations
• LEGAL SERVICES ARE NOT PROVIDED

Legal Basis for Processing (GDPR)

We process your personal data based on:

• Legitimate interests – to provide our services and improve our business
• Contract performance – to deliver services you’ve requested
• Consent – for marketing communications (where applicable)
• Legal obligation – to comply with French administrative
• and tax requirements

Data Retention

We retain your personal data:

• Active clients: Duration of service relationship plus 5 years
• Prospects: Maximum 3 years from last contact
• Financial records: As required by French law (typically 10 years)

Your Rights Under GDPR

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request the deletion of your data
• Object to processing
• Request data portability
• Withdraw consent (where applicable)

To exercise these rights, contact us at assistant@fletcher-armstrong.com

International Data Transfers

Your data is primarily processed within the European Union (EU). To the extent that it is

within our control, we take affirmative steps to avoid data transfers outside of

the EU.

Cookies and Tracking

We use:

• Essential cookies for website functionality.
• Our web stat tracker anonymizes the IP information collected.
• There are no advertising cookies

You can manage cookie preferences through your browser settings or our cookie banner.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

Contact for Privacy Matters

Email: assistant@fletcher-armstrong.com

Complaints

• CNIL
• (French Data Protection Authority): www.cnil.fr
• ICO (UK):
• www.ico.org.uk (for
• UK residents)